In consideration of the bespoke nature inherent in Made True Custom Garments, all transactions are deemed final. The singular nature of each garment renders them non-returnable, necessitating precision in size selection during the purchase process. Nonetheless, certain exemptions apply, detailed subsequently. Exchanges are facilitated on a discretionary basis for items within our Creators Collection Limited Pieces and our proprietary Made True Original Capsule Released Pieces.
Qualification for a return hinges upon the item being in pristine condition, devoid of wear or utilization, with accompanying tags, and in its original packaging. Additionally, a valid receipt or proof of purchase is requisite. Exceptions to the non-returnable status of one-of-a-kind garments may be granted in cases where discernible quality issues are evident in applicable designs, including but not limited to print, embroidery, and similar modalities.
To initiate a return process, individuals may contact us via email at support@mt-byyou.com. Upon acceptance of the return request, a return shipping label will be furnished, along with comprehensive instructions pertaining to the shipping protocol. Items dispatched for return sans prior authorization will not be acknowledged.
For any inquiries regarding the return procedure, please feel free to reach out to us at support@mt-byyou.com.
Upon receipt of your order, it is imperative to conduct a thorough inspection. Should any defects, damages, or receipt of incorrect items be detected, we implore customers to notify us within a maximum period of five business days. This proactive approach enables us to promptly address the concern and rectify any discrepancies. It is pertinent to note that damages incurred during the shipping process fall outside our purview of responsibility.
